Shipping and Delivery Policy
Shipping Policy
Effective Date: April 21, 2025
Thank you for choosing Pacer Packaging. This Shipping Policy outlines how we handle shipping and delivery for orders placed through our website, www.pacerprint.com. As a business-to-business (B2B) provider, we specialize in delivering custom printed packaging solutions to commercial clients nationwide.
- Shipping Coverage
We currently ship to business addresses within the United States. If you require international shipping, please contact us directly at theteam@pacerprint.com to discuss availability and rates.
- Shipping Carriers
We partner with trusted shipping carriers such as UPS, FedEx, and other freight providers depending on your order size and location. Shipping method and carrier are selected based on the best balance of speed, reliability, and cost.
- Production & Fulfillment Timeline
Shipping times do not include production time. All turnaround times begin after proof approval. Production timelines vary based on the product and order specifications. Once production is complete, you will receive a shipment confirmation email with tracking information.
- Estimated Delivery Times
Please note that delivery dates are estimates and may be affected by weather, holidays, carrier delays, or other factors beyond our control.
- Shipping Costs
Shipping costs are calculated at checkout based on order size, weight, packaging, and delivery location. Custom shipping quotes may apply for bulk or freight orders. If you require a shipping estimate before placing an order, please reach out to our team.
- Address Accuracy
Customers are responsible for providing complete and accurate shipping information. We are not liable for delays or lost shipments due to incorrect addresses. If you notice an error after placing your order, contact us immediately at 888-305-3144.
- Damaged or Lost Packages
If your order arrives damaged or is lost in transit, notify us within 5 business days of delivery or expected delivery date. We will coordinate with the carrier to resolve the issue and determine the next best step, including potential reprint or replacement.
- Split Shipments
In some cases, we may ship items separately to meet turnaround deadlines or accommodate large orders. You will be notified in advance if your order will be split into multiple shipments.
- In-House Fulfillment
All orders are packed and shipped from our production facility in Los Angeles, California. We take pride in our in-house operations, which help ensure faster turnaround, quality control, and accurate delivery.
- Contact Us
For questions about shipping, custom delivery requests, or time-sensitive orders, contact us at:
Pacer Packaging
Email: theteam@pacerprint.com
Phone: 888-305-3144
Website: www.pacerprint.com
